Privacy Policy

Welcome to Vanvanu!
Vanvanu values your privacy and the protection of your personal data. This privacy policy describes what information we collect from you, how we collect it, how we use it, how we obtain your consent, how long we retain it in our databases and, if necessary, with whom we share it.
By registering as a user and using the website, you are accepting the practices described in this Privacy Policy. Your use of the website is also subject to our terms and conditions.
This Privacy Policy may change from time to time. Your continued use of the website after we make changes is deemed acceptance of those changes, so please check the policy periodically for updates. This privacy policy has been prepared and is maintained in accordance with all applicable national and international laws and regulations and, in particular, with the GDPR (General Data Protection Regulation - European regulations).

1. GENERAL INFORMATION
The personal data of the users that are collected and processed through the website:
https://www.vanvanu.com

(Hereinafter referred to as “Vanvanu”).

2. TYPES OF INFORMATION GATHERED
The information we collect from our users and customers helps us to deliver our products effectively and to personalize and continually improve the user experience on the website. These are the types of information we collect:
Information You Give Us. You provide information when you provide, search, read and view content through the website, register as a user (Experts and Users), post content on the website, purchase a service and/or communicate with us through our contact information or our contact forms. As a result of those actions, you might supply us with the following information:
First and last name
Date of birth
Email address
Phone number (includes WhatsApp number)
Address
User content
Any additional information relating to you that you provide to us directly or indirectly through our website or online presence such as ‘cookies’.
Vanvanu will not collect any personally identifiable information about you, unless you provide it.
Information Collected Automatically: By accessing and using the website you automatically provide us with the following information:
The device and usage information you use to access the website
Your IP address
Browser and device characteristics
Operating system
Referring URLs
Your location
What parts of the website you use and how often
If you access the website through a mobile phone, we will collect the following information:
Mobile device ID
Model and manufacturer
Operating system
Version information
IP address
Payment information: Users' payment information will be processed by the payment platforms available on the website (iDEAL). These payment platforms will process and store your data securely and for the sole purpose of processing transactions for the purchase of subscriptions. Vanvanu reserves the right to contract any payment platform available on the market, which will process your payment data for the sole purpose of processing transactions within the website.
View iDEAL's privacy policy here:
https://www.ideal.nl/en/disclaimer-privacy-statement/
GOOGLE Analytics. We use Google Analytics provided by Google, Inc., USA (“Google”). These tool and technologies collect and analyze certain types of information, including IP addresses, device and software identifiers, referring and exit URLs, feature use metrics and statistics, usage and purchase history, media access control address (MAC Address), mobile unique device identifiers, and other similar information via the use of cookies. The information generated by Google Analytics (including your IP address) may be transmitted to and stored by Google on servers in the United States. We use the GOOGLE Analytics collection of data to enhance the website and improve our service.
Please consult Google's privacy policy here:
https://policies.google.com/privacy
Facebook Pixel: Our website uses the Facebook Pixel. Through the Facebook Pixel we can collect user information for different purposes. We use the Facebook Pixel for the following purposes:
Collect statistics about our website (for example, the number of users who visited a page).
Collect information about how you interact with our website (for example, whether you opened or followed links contained in them).
Personalize online services and marketing communications.
Tailor advertisements to users and optimize advertising campaigns.
The information collected through the Facebook Pixel will be collected and stored by Facebook and will be treated in accordance with its privacy policy. The information we collect through the Facebook Pixel does not personally identify the user and will never be used for purposes other than those contained in this privacy policy and Facebook's privacy policy.
Please consult Facebook's privacy policy here:
https://www.facebook.com/privacy/explanation
Social Media: On our website you will find links and functions linked to different social media, in which you can share your information.
It is advisable to consult the privacy policy and data protection of each social media used on our website.
Twitter: https://twitter.com/privacy
Facebook: https://www.facebook.com/privacy/explanation
VK: https://vk.com/privacy

3. HOW LONG WE KEEP YOUR DATA
The personal data provided by users through the website will be kept for the time necessary to provide the functionalities available on the platform and until the user keeps his/her user account on the website or decides to close it or until Vanvanu closes and deletes the user account. Vanvanu may retain personal data for a longer period where the user has given consent to such processing, provided that such consent is not withdrawn. In addition, Vanvanu may be obliged to retain personal data for a longer period if this is necessary for compliance with a legal obligation or by order of an authority. Once the retention period expires, the personal data will be deleted. Therefore, the right of access, the right of erasure, the right of rectification and the right to data portability cannot be asserted once the retention period has expired.

4. HOW WE USE YOUR INFORMATION.
In general, we use the information we collect primarily to provide, maintain, protect and improve our website and services. We use personal information collected through our website as described below:
Identify you as a user in our system.
User registration (Experts and Users).
Publish user profiles and content.
Process payments.
Facilitate communications between users.
Improve the website.
Understand and enhance your experience using our platform.
Respond to your comments or questions through our support team.
Send you related information, including confirmations, invoices, technical notices, updates, security alerts and support and administrative messages.
Communicate with you about upcoming events, offers and news about products and services offered by Vanvanu and our selected partners.
Marketing purposes of Vanvanu.
Link or combine your information with other information we get from third parties to help understand your needs and provide you with better service.
Protect, investigate and deter against fraudulent, unauthorized or illegal activity.

5. HOW DO YOU GET MY CONSENT?
By registering as a user (Experts and Users), providing content, posting your profile, purchasing a service through the website, communicating with us through contact forms or our contact information, accepting the use of cookies by our website, and providing us with personal information to communicate with you, you consent to our collection, storage and use of your information on the terms contained in this privacy policy. You may withdraw your consent by sending us your request via the contact information or the contact page.

6. HOW WE SHARE INFORMATION
The personal information of our users is an important and fundamental part of our business. Under no circumstances will we sell or share information with third parties that has not been previously authorized by the user or owner of the personal data. We share user information solely and exclusively as described below.
Third-Party Service Providers. We use third-party services to perform certain functions on our behalf and through our website and services. Examples include processing payments (iDEAL), sending emails, analyzing data (Google Analytics), creating ads (Facebook, Google), providing marketing assistance and delivering search results.
These third-party services and tools may have access to personal information needed to perform their functions, but may not use that information for other purposes. Information shared with these third-party services will be treated and stored in accordance with their respective privacy policies and our privacy policy.
Business Transfers. In the event that Vanvanu creates, merges with, or is acquired by another entity, your information will most likely be transferred. Vanvanu will email you or place a prominent notice on our website before your information becomes subject to another privacy policy.
Protection of Vanvanu and others. We release personal information when we believe release is appropriate to comply with the law, enforce or apply our Terms and conditions and other agreements, or protect the rights, property, or safety of Vanvanu, our users or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
With Your Consent. Other than as set out above, you will receive notice when personally identifiable information about you might go to third parties, and you will have an opportunity to choose not to share the information.
Anonymous Information. Vanvanu uses the anonymous browsing information collected automatically by our servers primarily to help us administer and improve the website. We may also use aggregated anonymous information to provide information about the website to potential business partners and other unaffiliated entities. This information is not personally identifiable.
Email Address. The email address that you supply to us for purposes of receiving our email communications will never be rented or sold to a third party.

7. PROTECTING YOUR INFORMATION
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you provide or share through the website. If transactions are processed on the website, transaction information is transmitted to and from the website in encrypted form using industry-standard SSL connections to help protect such information from interception. We restrict authorized access to your personal information to those persons who have a legitimate need to know such information to provide certain functions and to those persons you have authorized to have access to such information. Vanvanu follows generally accepted industry standards for data security to protect the personal information you provide and share through the website, both during transmission and once Vanvanu receives it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while Vanvanu strives to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

8. RIGHTS
Users who provide information through our website, as data subjects and data owners, have the right to access, rectify, download or delete their information, as well as to restrict and object to certain processing of their information. While some of these rights apply generally, others apply only in certain limited circumstances. We describe these rights below:
Access and portability: to access and know what information is stored in our servers, you can send us your request through our contact information.
Rectify, Restrict, Limit and/or Delete: You can also rectify, restrict, limit or delete much of your information.
Right to be informed: Users of our website will be informed, upon request, about what data we collect, how it is used, how long it is retained and whether it is shared with third parties.
Object: When we process your information based on our legitimate interests as explained above, or in the public interest, you may object to this processing in certain circumstances. In such cases, we will stop processing your information unless we have compelling legitimate reasons to continue processing it or where it is necessary for legal reasons.
Revoke consent: Where you have previously given your consent, such as to allow us to process and store your personal information, you have the right to revoke your consent to the processing and storage of your information at any time. For example, you may withdraw your consent by updating your settings. In certain cases, we may continue to process your information after you have withdrawn your consent if we have a legal basis for doing so or if your withdrawal of consent was limited to certain processing activities.
Complaint: If you wish to file a complaint about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local supervisory authority. Users can exercise all these rights by contacting us through the contact information or the contact page.
Rights related to automated decision-making, including profiling: website users may request that we provide a copy of the automated processing activities we conduct if they believe that data is being unlawfully processed.
Users or owners of the personal information they provide through the website may exercise these rights over their personal information at any time and without any limitation by sending us their request through our contact information.

9. CHILDREN’S ONLINE PRIVACY PROTECTION
We are in compliance with the requirements of the General Data Protection Regulation (GDPR - European regulation), regarding the protection of the personal data of minors. We only collect information from persons under the age of 18 and over the age of 13 with their parent's or legal guardian's permission. We do not collect any information from children under the age of 13. If you are aware that a child under the age of 13 has provided us with personal information without the permission of his or her parent or legal guardian, please contact us. If we become aware that a minor has provided us with personal information without the permission of a parent or legal guardian, we will take steps to delete that information, terminate that person's account, and restrict access to that person's account.

10. THIRD PARTIES
Except as otherwise expressly included in this privacy policy, this document addresses only the use and disclosure of information Vanvanu collects from you. If you disclose your information to others, whether other Vanvanu users or vendors, different rules may apply to their use or disclosure of the information you disclose to them. Vanvanu does not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. Vanvanu is not responsible for the privacy or security practices of other websites, including those that are linked to from Vanvanu.

11. CONTACT US
If you have any questions or concerns about this privacy policy and the processing and security of your data, please contact us via our contact page or by using the following contact information:

Email: Info@vanvanu.com

COOKIE POLICY

Welcome to Vanvanu!
This cookie policy explains how and why cookies and other similar technologies may be stored on and accessed from your device when you use or visit:
https://www.vanvanu.com
(Hereinafter referred to as “Vanvanu”).
The information collected through cookies will be under responsibility and in charge of:vanvanu.com
This cookie policy should be read together with our privacy policy and our terms and conditions.
By using the website, you accept the use of cookies by Vanvanu, in the terms contained in this policy.

1. WHAT ARE COOKIES?
Cookies are small text files that are stored on your computer or mobile device when you visit a website. They allow the website to recognize your device and remember if you have been to the website before. Cookies are a very common web technology; most websites use cookies and have done so for years. Cookies are widely used to make the website work more efficiently. Cookies are used to measure which parts of the website users visit and to personalize their experience. Cookies also provide information that helps us monitor and improve the performance of the website.

2. REFUSING OR WITHDRAWING CONSENT TO THE USE OF COOKIES
If you do not want cookies to be dropped on your device, you can adjust the setting of your Internet browser to reject the setting of all or some cookies and to alert you when a cookies is placed on your device. For further information about how to do so, please refer to your browser ‘help’, ‘tool’, or ‘edit’ section. Please note that if you use your browser settings to block all cookies, including strictly necessary cookies, you may not be able to access or use all or parts of the functionalities of Vanvanu.
If you want to remove previously-stored cookies, you can manually delete the cookies at any time. However, this will not prevent Vanvanu from placing further cookies on your device unless and until you adjust your Internet browser setting as described above.
We provide the links for the management and blocking of cookies depending on the browser you use:
Microsoft Edge: https://support.microsoft.com/en-us/office/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09?ui=en-us HYPERLINK "https://support.microsoft.com/en-us/office/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09?ui=en-us&rs=en-us&ad=us"& HYPERLINK "https://support.microsoft.com/en-us/office/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09?ui=en-us&rs=en-us&ad=us"rs=en-us HYPERLINK "https://support.microsoft.com/en-us/office/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09?ui=en-us&rs=en-us&ad=us"& HYPERLINK "https://support.microsoft.com/en-us/office/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09?ui=en-us&rs=en-us&ad=us"ad=us
Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
Chrome: https://support.google.com/chrome/answer/95647?hl=en
Safari: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac

3. FIRST-PARTY COOKIES
We use cookies to enhance the performance of our website and personalize your online Vanvanu experience. Cookies help us to collect information on how people use our website and which pages they visit. They enable us to monitor the number of visitors and to analyze website usage patterns and trends. We collect this information anonymously, so it does not identify anyone as an individual and no personal information is stored in our cookies. We always use cookie data in a responsible way.

4. THIRD-PARTY COOKIES
Third-party cookies may come from partners or third-party companies that provide functional web services or tools for our website and the optimal functioning and operation of our services. We use third party cookies responsibly and for the sole purpose of providing optimal functioning of the platform and services. You may opt out of these cookies by following the cookie removal information contained in this document or the technical information of the browser from which you access our website and services.

5. SESSION COOKIES
Session cookies are used to log in to the website with your respective credentials and password. Session cookies are also used to keep users logged in. Session cookies are temporary and are deleted from the device or browser when the session is closed and the browser is closed. We use session cookies to keep the session open when using our services and to identify you on our system each time you log on to the website.

6. SOCIAL COOKIES
These cookies allow you to share our website and click “Like” on social networks like Twitter, Facebook, etc. They also allow you interact with each distinct platform’s contents. The way these cookies are used and the information gathered is governed by the privacy policy of each social platform.

7. COOKIES WE USE
We use the following cookies on our website:

Cookie Domain Type Description Duration
language .vanvanu.com Functional This cookie is used to store the language preference of the user. 1 year
JSESSIONID www.vanvanu.com Necessary The JSESSIONID cookie is used by New Relic to store a session identifier so that New Relic can monitor session counts for an application. session

8. PURPOSES OF OUR COOKIES
Our cookies are used for the following purposes:
Strictly Necessary: These cookies are essential for Vanvanu to perform its basic functions.
Security: We use these cookies to help identify and prevent potential security risks.
Analytics and Performance: Performance cookies collect information on how users interact with our website, including what pages are visited most, as well as other analytical data. We use these details to improve how our website function and to understand how users interact with them.
Advertising: These cookies are used to display relevant advertising to visitors who use our services or visit website we host or provide, as well as to understand and report on the efficacy of ads served on our website. They track details such as the number of unique visitors, the number of times particular ads have been displayed, and the number of clicks the ads have received. They are also used to build user profiles, including showing you ads based on products you’ve viewed on our website. These are set by Vanvanu and trusted third party networks and are generally persistent in nature.
GOOGLE Analytics. We use Google Analytics provided by Google, Inc., USA (“Google”). These tool and technologies collect and analyze certain types of information, including IP addresses, device and software identifiers, referring and exit URLs, feature use metrics and statistics, usage and purchase history, media access control address (MAC Address), mobile unique device identifiers, and other similar information via the use of cookies. The information generated by Google Analytics (including your IP address) may be transmitted to and stored by Google on servers in the United States. We use the GOOGLE Analytics collection of data to enhance the website and platform and improve our service.

We welcome you to our website https://www.vanvanu.com/.
This section will review the terms and conditions for Clients, Experts, Accounts, Payments, and Orders. Please read them attentively before beginning to understand the website's workflow better. Indeed, this will benefit you in numerous ways, which is why it has been made available to you, and you have always consented to them when creating an account on the website.
If you disagree with us, you can permanently discontinue using the website. Our customer support team is always available for you to help and answer any questions regarding the website, our policies and terms and conditions. The website's original language is English, but we have used third-party services to provide you with the translation of the website as well. Since we are a global service, you are always welcome to use the website in English or the translated version. But you may find the communication in the English language.
We will gradually go through the website's essential features, and every part of our platform is designed under the influence of GDPR, EEA and US applicable laws.
Acceptance of the Terms and Conditions
These terms and conditions, along with any agreements expressly incorporated by reference (collectively, "Terms of Use"), permit your rights to use Vanvanu (the "Platform," "Us"), including any material, form and function, or services made accessible to you on or through the Platform.
Your continued use demonstrates your acceptance of these Terms of Service. If you do not agree to these Terms of Service, you should not use the Platform. You and the Client you represent are referred to as "you" (and, as applicable, Users).
Changes to the Terms and Condition
"Vanvanu" has the right to change or revise its terms and conditions at any time without notifying its users as experts, visitors, or clients. We recommend you review the terms and conditions regularly because the modification date will always be posted.
Your continued website use will be interpreted as your acceptance of the modifications, so please read the terms carefully and stay informed.
Purpose of Website
Vanvanu.com is a website that allows people to connect with experts in any field and get advice on specific questions through private video chat consultation or text chat with a group paid per min. Here Clients and Experts choose to communicate to other users or members or for the actions of other users or members, and Expert agree to indemnify us, the company.
Overview of the Website
Our website supports by providing consultation for the Experts all over the world. As a buyer, you can always sign-up and schedule a consultation with the Experts that meet your requirement. Similarly, you can join us as an Expert by providing your description, portfolio, and sample work. Here are a few things that we find essential for the users to know:
Registration on our website is always free. Therefore, you can register anytime and from anywhere.
Only registered users are allowed to seek the services on our platform. We always look for authentic Clients and Experts by asking them to verify their identity.
Users are solely responsible for any activity on their accounts. They should maintain the confidentiality of their password. We will not stand liable for any illegal acts or fraud.
Users and Experts are responsible for any activity during video consultation and texts. We will not stand liable for any illegal acts and fraud over their consultation sessions.
The private video chat consultation or text chat with a group or expert is paid per minute.
We will charge a few percentages from the earn and purchasing for our website.
We care about you and your rights; please read the Privacy Policy.

Our website structure is very straightforward, but if you have any queries, we are always available to answer them with our customer support team.
Expert Features
Following are the critical features that Experts can access over the website:
An expert can offer the Clients their service through video chat consultation and textual conversation.
The duration of consultation can be offered and discussed.
An expert can offer one-time complete consultation or divide their duration into milestones. It depends on the deal between the Client and the expert.
Payments can be made in the portion of the consultation being delivered in milestones.
Client Features
Here are a few essential features that we offer for the buyers on over website:
A Client cannot provide direct payments to the Experts
A Client cannot deal with our Expert except through our platform. Accounts of both client and the expert can be terminated.
The client must pay through our website by setting up a PayPal or Bank account and credit/debit card details.
Clients can request and schedule consultations anytime with the same expert.
Payment terms and Taxes
Our website uses a third-party banking system to provide a secure payment mechanism. We also adhere to a tight contract regarding the users' credential information with the third party. Aside from that, we are influenced by legal regulations and human rights to maintain the payment process secure.
Our website may also require tax information. Indirect taxes, such as VAT, Sales tax, or GST, may be necessary to comply with the law. Our website will need any other payable charge or deduction from the Expert's revenue.
If there are any indirect or additional taxes, we show them to the client at the time of payment. As a result, users are accountable for the entire cost and any direct or indirect taxes imposed by law, their government, region, or the laws of their jurisdiction over remittance.
User Conduct and Protection
We love to share the experts with you. That's why we have gathered them all in one place for you. Thus, we need to maintain a friendly environment and a safe marketing community. Following are a few codes of conduct regarding the users and their protection within our website boundaries:
To protect private details, we ensure that the identities remain anonymous. Thus, any request for a personal contact number, email address, skype or social media contact is prohibited over the website since we are providing the video chat consultation and text service to eliminate this element of sharing personal information.
Any exchange of information on the text messages is strictly prohibited and may result in termination of the accounts as well.
We do not guarantee the quality of service from the expert. We will investigate the matter as soon as we can. If you find such a felony, you can also report the expert directly to us.
We do not acknowledge any protection of the users or clients with whom you interact outside our website.
Any rude, abusive and inappropriate language will not be tolerated and can result in the removal of the account.
We do not discriminate against any user based on gender, age, religion, or other orientations. Any discrimination will also be not tolerated over the website.
Reporting Violations
If you observe or encounter any violent conduct that violates our Privacy policy and Terms and Conditions or any human right based on a broad Community Standard, please report it to us using our contact page or our Customer Support staff.
Violations
We have a few guidelines to keep the peace in our online community. These warnings will restrict your use and account, and depending on the severity of the offence, a user's account may be permanently disabled. As a result, please read these violations carefully to prevent receiving any warnings or having your account terminated.
Phishing and Spam: An attempt to offer malicious content is strictly prohibited. Any spam or content that led to phishing will be reported and terminated as soon as possible.
Inappropriate language and behavior: we like you to keep the business-friendly and professional. Thus, any form of harassment, hatred, bullying and inappropriate language led to termination.
Pornography or Adult Services: Any adult services or adult-oriented content is not allowed over our platform.
Fraud and Unlawful acts: Any illegal activities that lead to fraud against the buyers' or sellers' rights will not be tolerated.
Multiple Accounts: We allow only one account per person; therefore, we might track the IP address through the third-party traffic analyzers. Such various accounts will be closed after a warning.
Buying and selling of accounts of our website: Any trade, buying and selling of our accounts can lead to severe allegations from our website because it is the volition of our terms and condition.
Privacy regarding identity: No one should publish any personal information of others on our website. Thus, we prohibit any exchange of personal data and ask you to keep your terms professional with the users.

Proprietary Restrictions
From our work structure to website designs, they are made exclusively for https://www.vanvanu.com/.
If we discover a user copying any aspect of our website, they may face legal action. Similarly, we provide our users with feedback rights on our platform. This will assist us in making the platform, performance, and services the best you have ever experienced.
Disclaimer of Warranties
The website and administrative team are not responsible for any services you receive from experts in the form of material, items, or consulting. As a result, unless the Expert and Client have agreed on the terms and contract, we cannot provide any warranties. You must have scheduled a text and video consultation for it and used the platform at your own risk.
Limitation on Liability
UNDER THE APPLICABLE LAW, THE MAXIMUM LIABILITY OF VANVANU AND ITS SERVICE PROVIDER STANDS FOR DAMAGES OF ANY KIND, OR UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE PLATFORM OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL ATTACK, PAIN AND EMOTIONAL DISTRESS, SUFFERING, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF DATA, OR OTHERWISE.
Indemnification
In case of any indemnity by the user and the client against our Consultant, service provider, claims and contracts, we will terminate the account and withdraw our services for the user and the client.
Your Feedback and Queries
You can always write to us through the Contact Us page. All your feedback, comments, queries, concerns and request for support is always welcomed by our team. We will try our best to reach out to you with the best assistance and consultation possible. Please allow us a week to get back to you with a proper solution.

CONTACT US
If you have questions or concerns about this cookie policy and the handling and security of your data, please contact us through our contact page or via the contact information below:
www.vanvanu.com
Info@vanvanu.com

Overwegwachter 4, 3034KG Rotterdam